Bridge Street, Basildon, SS15 4EZ
Telephone: 01268 284 285
For emergencies call 999. For urgent clinical issues that cannot wait until the Practice is open please dial 111. The Surgery is covered by an out of service provider. Please contact the main surgery number to obtain the most up to date contact number.
Repeat PrescriptionsAll requests for repeat prescriptions should be made by ticking the items required on the printed order slip. These can be dropped into the surgery or posted. Please remember to include a stamped addressed envelope if you want us to post it back to you. We will not take telephone requests. Please bear in mind that requests for repeat prescriptions are subject to 72 hours notice. Repeat prescriptions are not done automatically- you will still have to request your prescription. |
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Ordering Your Prescription OnlineTo access the online prescription service, you must first register with one of the apps, either SystmOnline or the NHS App. Registration for the NHS App requires a mobile phone number and an e-mail- further details can be found here. Your NHS App registration can then be used to access the NHS App (you may need to attend the surgery if you are unsuccessful with registration). SystmOnline requires you to contact the surgery to request a username and password. In order to recieve these, you must come into reception with proof of I.D. please ring the surgery if you are unsure of what I.D. to bring. Further information on registering for SystmOnline can be found here. To use the SystmOnline app, please click on the link at the top of the page- this will take you direct to SystmOnline. Alternatively, you can also use the NHS app. NHS: nhs.uk |
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Electronic Prescribing Service
This practice is set up for the electronic prescription service. This means that for most patients we can send your prescription to your chosen chemist directly saving you having to come down to the surgery. To get your prescription sent to your chosen pharmacy you will have to ask reception to sign up.
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Understanding the Information on Your Prescription sheets and Responsibilities of the Patient Alert notices: Please ensure that you check check your prescriptions for MEDICATION ALERTS and updated information. Some Alerts are unique to you. Informing you that you are due a Medication review, blood test etc. There are also some instances where the Practice will use this area to make patients aware of any new urgent information or changes to how the Practice is delivering services. Even if your prescriptions were initiated by a consultant at the hospital, the Practice has responsibility for ensuring required blood tests and reviews are carried out periodically. If these are not due and the Practice has tried numerous times to arrange them, you may be moved to weekly prescriptions to mitigate risks. If there are any indications that you are due a check-up, please contact the Surgery via telephone to book for an appointment. Issues remaining: You should receive a prescription request slip when you collect your medication from the Chemist. Under each medication there will be an indication of how many issues are remaining e.g. “1 issues remaining”. This lets you know how many more issues of that medication are possible before your next medication review. If you find that any of your medication have no issues remaining, please contact the practice to book in for a medication review with the IN house Clinical Pharmacist so that these can be re-authorised and the count down restarted. The majority of these reviews can be carried out over the phone. Depending on the medication you may be requested to attend the practice or will be required to have a blood test. When medications reach “0 issues remaining” any further requests may result in a delay. It is best to be in contact with the surgery when the number gets down to “1” Medication Reviews – The Rule of Thumb Patients should have a medication review at least every 12-18 months. If you have not had a medication review in this time please contact the practice to book an appointment with the in house clinical pharmacist. The Practice may have been attempting to contact you. Keeping Your Contact Details Up to Date Please ensure that you update your contact details as soon as possible if they change. The Practice will try to contact you if they need to clarify your prescription request, arrange medication review or notify you of any change to your medication. Incorrect contact details lead to delays in prescriptions requests being carried out and also cause delays with any other information being cascaded to you. |
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Changes to Medication Occasionally a Consultant at the hospital may make alterations to your medication. When it comes to your next repeat prescription request you may find that the Surgery has not yet been updated with your new dosages/medication. Please ensure that if you are given any paperwork such as letters or carbon duplicates of prescriptions given at the hospital, that these are brought to the Surgery as soon as possible. This will allow us to update your record and prevent any delays with your next prescription. Checking your Prescription at the Chemist Did you know that the moment you leave the Chemist premises your medication cannot be returned. It is important to make sure that your prescriptions are correct before leaving the chemist. Please ensure that you have been given the correct items, dosages and quantities. It may be that there is a second bag of medication or that the items given are not correct. Identifying these issues early and at the point of collection helps to prevent delays with issuing replacements. Incorrect items brought back to the chemist are usually disposed of as these cannot be brought back into circulation. If this is not picked up early, the only alternative is for a new request to come to the practice which can take up to 48 hours to complete. |
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Prescription FeesHelp with NHS costs In England, around 90% of prescription items are dispensed free. This includes exemptions from charging for those on low incomes, such as:
If you would like to apply for an exemption from Prescriptions Charges due to a medical condition, please come to reception and ask for a form to fill out. Further information on medical exemption can be found on the NHS website. |
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NHS ChargesThese charges apply in England only. In Northern Ireland, Scotland and Wales prescriptions are free of charge.
If you will have to pay for four or more prescription items in three months or more than 14 items in 12 months, you may find it cheaper to buy a PPC.
There is further information about prescription exemptions and fees on the NHS website.
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