Appointments

Who do I see?

Self Referral Services

Children’s Mental Health

You can now make a self referral to the service by the link: https://www.nelft.nhs.uk/set-camhs/or call 0800 953 0222 (9am-5pm, Mon. to Fri.) If you feel your child is in crisis and in need of urgent mental health support Mon. to Fri. 9AM – 5PM Call SET CAMHS – 0800 953 0222 or After 5PM 0800 995 1000 (Out of Hours / Weekend or Bank Holidays). If it is an emergency, immediate danger to life/safety dial 999 or visit Accident and Emergency (A&E).

Health Visitor

Their services include: 0-1 yrs – Development concern/ Feeding 1-3 yrs – Development concern/ Speech & Language/ Bedwetting/ Constipation & Soiling 3-8 yrs – Behaviour/ ADHD/ Speech & Language/ Bedwetting/ Continence /Developmental ADULTS – Postnatal Anxiety/Relationship/ Domestic Abuse For full details visit https://essexfamilywellbeing.co.uk/services/pregnancy-and-first-five-years/or call 0300 247 0013

Dental Problems

Dental problems must be managed by qualified dentists. GPs are not trained or equipped to handle dental conditions, and prescriptions for dental issues should only be provided by a dentist. Please find a local dentist via:https://www.nhs.uk/nhs-services/dentists/or for out of hours call 111. If you have a dental emergency:https://www.nhs.uk/conditions/toothache/go to Accident and Emergency.

Minor Eye Service

This NHS service treats: Red eye or eyelids Dry, gritty or uncomfortable eyes Eye irritation/ inflammation discharge from the eye/ watery eye flashes/floaters Painful eye Ingrowing lashes Recent and sudden loss of vision Foreign body. https://primaryeyecare.co.uk/services/minor-eye-conditions-service

MSK Connect Physiotherapy

This service involves the assessment, investigation and treatment of muscles, tendons, ligaments, bones, spinal discs, nerves and other structures. They also cover: PhysioLine/ Pain Service/ CATS/ Rheumatology/1:1 Rehab/ Hand Therapy/ Group Classes Please see further details on their website https://www.connecthealth.co.uk/services/south-west-essex/ You can SELF REFER to them on: 01268 904 102

Podiatry

Service is for adults and children provided they meet the criteria. – have a medical condition that significantly affects their feet. – diabetes, circulatory disorders, steroid/chemotherapy, warfarin therapy, neurological problems, rheumatoid arthritis, wounds, ulcers, inflamed or infected ingrown toenails. Eligibility is not age-dependent. https://providehealth.org.uk/podiatry-service/

Pharmacy First

Under the new Pharmacy First service, you can now see the pharmacist for the following. Earache – 1 to 17 years. Impetigo – 1 year and over. Infected insect bites – 1 year and over. Shingles – 18 years and over. Sinusitis – 12 years and over. Sore throat – 5 years and over. Uncomplicated urinary tract infections – women 16-64 years.

Sexual Health

They provide the following services: = STI testing = Contraception (including devices insertion and removal) = Wellbeing and Advice Further information is available at: https://essexsexualhealthservice.org.uk/our-services/

Maternity Direct

On this page you’ll find information about some of the maternity, reproductive and sexual health services that you can self-refer to. Pregnancy and maternity – Mid and South Essex Integrated Care System

Routine Appointments

Opening hours are from 08:00 to 18:30, Monday to Friday. Our care navigators are trained to help you and make the best use of the doctors’ time. We hope you will understand if at times they cannot satisfy your requests completely.

Appointment bookings

All appointment requests and admin questions go through AccuRx Triage, a quick online form (link above). A clinician reviews requests and may offer advice electronically or send a self-booking link for appointments.

For more information, please visit Patient Triage: Patient guide | Accurx Help Centre

Frequently Asked Questions

Why are you changing the booking system?

We have listened to our patients concerns surrounding the challenges they are currently experiencing with regards to appointment availability, difficulties with the telephone system and increasing patient need.

The benefits of using Accurx Triage are:

Available during our core hours allowing you to complete the form at a time that suits you, rather than having to telephone at 8.00am
Quick and easy to access – it should only take a couple of minutes to fill out the form
The clinician may be able to help more quickly and easily, for example with a text message, or by referring you directly to the service you need

Does this mean I will not be seen by a GP anymore?

AccuRx Triage allows the practice to collect relevant information in the first instance to ensure you receive the appropriate care. Where suitable you may then be offered an appointment.

I do not have access to the internet or a mobile phone.

Our telephone lines and reception desk remain open for anyone with accessibility needs. A member of our reception team will complete the Triage form with you over the phone or in person.

Will I get an appointment quicker if I call the practice?

Our reception team will no longer be directly booking your appointment without the request being triaged first. All triage forms will be assessed fairly, whether they were submitted online, over the phone or in person.

What happens after I submit a patient triage form for a medical issue?

A member of the team will respond to you within one working day. Conditions that need to be assessed on the same day will be prioritised. Our team may send you a request for further information in the form of a short questionnaire specific to your issue.

Please note for a medical emergency please contact 999.

What happens if I need an urgent appointment?

Conditions that need to be assessed on the same day will be prioritised and if the clinicians deem appropriate you will be offered an appointment the same day or directed to an appropriate service.

What if I have more than one medical issue that I need help with?

Please only submit one medical issue per Triage form, so that you can add sufficient detail for each problem. This will allow our clinicians to appropriately deal with your request.

What happens when I submit a patient triage form for an administrative query?

There is an option to submit an admin query on the online form for general administrative issues such as requesting a letter from a doctor, asking for an update on a referral, and requesting a fit note. You will receive a response within five working days.

What is self-book?

Self- book is a link that our team may send you via text message inviting you to book your own appointment online. This enables you to choose a day and time to suit you.

Text Reminder Service

We have a texting service which allows you to receive confirmation and reminders about your appointments.

Please remember to update your contact details with us when you change address, telephone numbers and email address.

Travel Vaccinations

If you’re planning to travel outside the UK you may need to be vaccinated against some of the serious diseases found in other parts of the world.

View the NHS Travel Vaccination Advice

Cancelling your appointment

You can cancel your appointment via the NHS App or the link below.

Cancel your appointment

Request An Appointment Online

Use AccuRx, our online booking system, to request appointments or administrative help.

Your request will be reviewed by a clinician who may offer advice or send a self-booking link.

Please note – same day booking links will expire on the day sent.

If you can’t book online, call reception for help at 01268 284285. Our telephone lines and reception desk remain open for patient with accessibility needs, in which case a member of our reception team will complete the form with you over the phone or in person.

Our reception team will no longer be directly booking your appointment without the request being reviewed by a clinician first.

Please ensure when filling out the form, your phone number starts with ‘0’ (not ‘+44’). If you have a new contact number, kindly include this information in your enquiry.

Start here

Home Visits

Visits are only done when, in the judgement of the clinician, they are justified by clinical need. Patients are responsible for providing transport to the surgery when this is not the case.

All home visits should be requested before 10:00am so that they may be allocated to our clinicians (doctors, paramedics or Nurse practitioners) in the most effective way.

Other Primary Care Services

Self Help Services

https://www.midandsouthessex.ics.nhs.uk/health/nhs-self-referral-services-in-mid-and-south-essex/

Extended Access

Out-of-hours appointments will be available from 6.30pm to 8pm on weekdays, and from 9am to 5pm on Saturdays.

In response to patient feedback, we have arranged the following. Appointments will be available as telephone appointments or face to face appointments.

All the out-of-hours appointments are non urgent, and will be routine. They are not available as walk-in appointments. You will need to book the appointments in advance.

To book an out-of-hours appointment, you should contact your regular GP practice in the usual way. They will advise you on the appointments which are available, and which healthcare professional is the right person to help you.

NHS 111 Online

Follow this link https://111.nhs.uk. Complete an online assessment to get advice about the condition / illness you are currently experiencing and what support you may need.

Accident and Emergency

Please protect this precious resource and only attend A&E for accidents and emergencies! If you have chest pains or the possible symptoms of a Stroke (F.A.S.T – Face drooping, Arms unable to lift above head, Speech slurred, Time is critical) Dial 999 not the GP Surgery